Friday, May 25, 2012

Seriously MBTA

Train on the Fitchburg line courtesy of
Ok The T does a pretty good job considering what they are dealing with.  However, there are certain things that  just make me shake my head in wonder.
One would think that if shuttle service were running every weekend for 2 months it would be helpful for that information to be on the MBTA website and for it to be easy to find.  One would be very wrong.  I can sure as heck find out about elevator repairs but shuttle service which cause delays? nope nothing. (Try to find any information on this delay here, I dare you!)

I knew the weekend service on the Fitchburg line was suspended and shuttles running from all outlying stations to the South Acton station for continued rail service into Boston from an article I think on Universal Hub.  This was more than a month ago so I didn't remember the details.  When my girlfriend asked me about the shuttle service I thought it was still running but seemed to remember they were running trains as normal over Memorial Day weekend.

The reason for this is good, they are double tracking the line from South Acton all the way to the end to help speed up service and reduce/eliminate congestion.

I ended up being right, but it took two Google searches, plus fumbling around the MBTA site to find it.  Needless to say it was not on the T site but instead I found an article from Wicked Local Acton (division of the Boston Globe focused on communities) that talked about the closure and sure enough they were running trains as normal this weekend.

This service change was not just for one month, it was from April to June.  How can the MBTA in good faith not make this information available easily to riders.  It is not on the alert section for the rail line, all I get is Porter Square elevator work (important but not useful to me).

One of a myriad of examples of the T not doing the outreach and providing the information for train users that it very easily could be.  If folks show up to the station expecting a train at a certain time, and they don't see the signs for buses or shuttle what are they to think?  What if it was their first time using commuter rail?  Do you think they will try again?  No not likely.  Now the T just lost a customer all because of poor outreach and communication of major work closures.

To be fair this is an issue for the MBCR and not the MBTA proper but either way SOMEBODY should make sure the info is easy to find.  I shouldn't have to search so hard for it, at least I knew what I was looking for.

Lets do better MBTA.

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